Returns & Refunds

Refund Policy

At LPG Burners Australia, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below:

Returns

• Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Timeframe: You have 30 days from the date of purchase to return an item.
• Process: To initiate a return, please contact our customer service team at +61 421 819 606 with your order number and details about the product you wish to return. We will respond promptly with instructions on how to return your item.

Refunds

• Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
• Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 2-3 business days of receiving the items.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at +61 421 819 606.

Shipping

• Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Lost Returns: If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Non-Returnable Items

Certain items are non-returnable:

• Gift cards
• Downloadable software products
• Some health and personal care items

Contact Us

If you have any questions about our refund policy, please contact us at +61 421 819 606.

Thank you for shopping with LPG Burners Australia!