Delivery & Shipping

Shipping Policy

Welcome to LPG Burners Australia! We strive to deliver your orders promptly and efficiently. Below is our shipping policy, detailing our processes and what you can expect when placing an order with us.

Shipping Locations

We currently offer shipping within Australia only.

Shipping Methods

We use a variety of couriers to ensure your order is delivered safely and on time. Shipping options will be available at checkout, providing flexibility to choose the service that best meets your needs.

Shipping Fees

Shipping fees are calculated at the checkout based on the shipping method chosen and the destination of your order.

Processing Time

Orders are processed and shipped within 24-48 hours of being placed. You will receive a notification once your order has been dispatched.

Delivery Time

Delivery times vary depending on your location:

• Standard delivery: 4-10 business days
• Regional areas: Delivery times may vary; we will choose the most reliable courier to ensure timely delivery.

Local Pickup

We offer local pickup free of charge. You can select this option at checkout and pick up your order from our warehouse in Truganina.

Tracking

All orders include a tracking number. You can use this number to monitor the progress of your shipment and estimate its delivery date.

Order Issues

In the rare event that your order is lost in transit, we will work diligently with our courier partners to locate it. If the order cannot be recovered, we will issue a replacement once the loss is confirmed by the courier.

Returns and Exchanges

We accept returns under the following conditions:

• The product must be unused and in its original packaging.
• Returns not in the original packaging will not qualify for a full refund.

Customers are responsible for shipping charges related to returns. This includes the cost of shipping the product from LPG Burners Australia and back to our warehouse in Truganina.

For any return inquiries or issues with your order, please contact our customer service team at +61 421 819 606

Thank you for choosing LPG Burners Australia!